At SUNTECH SOLUTIONS PRIVATE LIMITED, we strive to provide high-quality agricultural products and ensure customer satisfaction. This Refund & Cancellation Policy outlines the terms and conditions governing order cancellations, returns, replacements, and refunds for products purchased through our website.
By placing an order on our website, you agree to the terms of this policy.
1. Order Cancellation Policy
Before Shipment
Customers may request cancellation of an order before it has been processed and dispatched from our warehouse.
To cancel an order, please contact our customer support team as soon as possible with your order details.
If the order has not yet been shipped, the cancellation will be processed and any eligible payment received will be refunded to the original payment method.
After Shipment
Once an order has been shipped or is out for delivery, cancellation requests cannot be accepted.
Customers may be eligible for a return or replacement only in accordance with the Return and Refund provisions outlined in this policy.
2. Return Eligibility
You may request a return of a product if:
The product delivered is damaged, defective, or incorrect.
The return request is submitted within 7 days from the date of delivery.
The product is unused, unopened, and returned in its original packaging along with all labels, accessories, and documentation.
All return requests are subject to verification and approval by our team.
3. Non-Returnable Products
The following products are not eligible for return, refund, or exchange:
Seeds, fertilizers, pesticides, and other agricultural products that have been opened, used, or partially consumed.
Products damaged due to improper handling, storage, misuse, or negligence by the customer.
Customized, personalized, or special-order products.
Clearance, promotional, or discounted sale items, except where the item was received damaged or defective.
Products returned without original packaging or essential components.
4. Return Request Procedure
To initiate a return request:
Contact our customer support team within 7 days of receiving the product.
Provide:
Order number
Product details
Reason for return
Photographs or videos showing the issue (if applicable)
Our team will review the request and communicate the approval status.
Upon approval, detailed return instructions will be provided.
Returns sent without prior authorization may be refused.
5. Refund Policy
After the returned product is received and inspected:
We will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original payment method used for the purchase.
Processing times may vary depending on your bank, payment provider, or financial institution.
We reserve the right to reject refund requests that do not meet the conditions outlined in this policy.
6. Replacement Policy
If a product is found to be damaged, defective, or incorrect upon delivery, we may offer a replacement instead of a refund, subject to stock availability.
Replacement shipments will be dispatched without any additional shipping charges to the customer.
If a replacement product is unavailable, an eligible refund may be processed.
7. Shipping Charges
Customer-Initiated Returns
Unless the return is due to our error, customers are responsible for all return shipping costs.
Company Error
If the return is due to:
A damaged product,
A defective product, or
An incorrect item shipped by us,
SUNTECH SOLUTIONS PRIVATE LIMITED will bear the applicable return or replacement shipping costs.
Original shipping charges paid during order placement are non-refundable unless required by applicable law.
8. Failed Deliveries and Refused Orders
If an order is returned to us because:
The customer provided an incorrect address,
Delivery attempts were unsuccessful,
The customer refused delivery without valid reason,
additional shipping charges may apply for re-shipment. Any refund issued in such cases may be adjusted to account for shipping and handling costs incurred.
9. Refund Exceptions
Refunds may not be granted in the following situations:
Return requests submitted after the specified return period.
Products showing signs of use, tampering, or damage caused after delivery.
Missing original packaging, labels, manuals, or accessories.
Products that fall under the non-returnable category listed above.
10. Changes to This Policy
SUNTECH SOLUTIONS PRIVATE LIMITED reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any updates will be posted on this page and become effective immediately upon publication.
Customers are encouraged to review this policy periodically.
11. Contact Us
For any questions, concerns, return requests, cancellation requests, or refund-related inquiries, please contact us:
SUNTECH SOLUTIONS PRIVATE LIMITED
Address:
Ground Floor, 8B, SUN SRUSHTI CHS, SAKI VIHAR ROAD, TUNGA VILLAGE, POWAI, Mumbai, Mumbai Suburban, Maharashtra, India, 400072
Phone: +91 2245657786
Email: info@suntechagroproducts.com