At SUNTECH SOLUTIONS PRIVATE LIMITED, customer satisfaction is important to us. This Refund and Return Policy outlines the conditions under which products purchased from our website may be returned or refunded.
1. Eligibility for Returns
You may request a return if:
- The product is damaged, defective, or incorrect at the time of delivery
- The return request is made within 7 days of receiving the product
- The product is unused, unopened, and in its original packaging
Products that do not meet these conditions may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Seeds, fertilizers, pesticides, or perishable agricultural products once opened
- Products damaged due to improper use, storage, or handling
- Customized or special-order items
- Clearance or sale items (unless damaged on arrival)
3. Return Process
To initiate a return:
- Contact our support team within 7 days of delivery
- Provide your order number and reason for return
- Our team will review your request and provide return instructions
Returns without prior approval may not be accepted.
4. Refunds
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 7–10 business days
- Refunds will be credited to the original payment method used during purchase
5. Replacement Policy
- If you receive a damaged or defective product, we may offer a replacement instead of a refund, subject to availability
- Replacement products will be shipped at no additional cost
6. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or incorrect product)
- Original shipping charges are non-refundable
7. Cancellations
- Orders can be canceled only before they are shipped
- Once an order has been dispatched, cancellation requests will not be accepted
8. Contact Us
For any questions regarding refunds or returns, please contact us:
SUNTECH SOLUTIONS PRIVATE LIMITED
📍 Address: Ground Floor, 8B, SUN SRUSHTI CHS, SAKI VIHAR ROAD, TUNGA VILLAGE, POWAI, Mumbai, Mumbai Suburban, Maharashtra, India, 400072
📞 Phone: +91 2245657786
📧 Email: info@suntechagroproducts.com